Terms and Conditions for Landscaping Catford Services
These Terms and Conditions set out the basis on which landscaping services are provided by a professional landscaping contractor in Catford and surrounding areas. By requesting a quotation, making a booking, or allowing work to commence, the customer agrees to be bound by these terms. They are intended to create clarity around the service process, payment expectations, responsibilities during the project, and the legal standards that apply to Catford landscaping services. Nothing in these terms affects your statutory rights as a consumer where those rights cannot be excluded by law.
“We”, “us”, and “our” refer to the landscaping service provider; “you” and “your” refer to the customer, owner, occupier, or authorised representative requesting the work. These terms apply to domestic and commercial landscaping work, including design-related tasks, soft landscaping, hard landscaping, garden clearance, turfing, planting, fencing, paving, and associated services. Specific project details may also be confirmed in a written quotation, estimate, or job schedule, which will form part of the agreement.
Any variation to these terms must be agreed in writing before the relevant work is carried out. If a quotation, order confirmation, or job specification includes special conditions, those conditions will take priority over the general wording in these terms to the extent of any inconsistency. For the avoidance of doubt, references to landscaping Catford in these terms are used descriptively and do not create any additional local obligations beyond applicable UK law.
1. Booking Process
All projects begin with an enquiry and, where appropriate, a site visit, photographs, measurements, or a discussion of the customer’s requirements. A quotation may be based on the information provided by the customer, and if that information changes materially, the pricing or scope may need to be revised. A booking is not confirmed until we have accepted the work and, where requested, received any deposit or written authorisation. The customer is responsible for ensuring that the site is accessible on the agreed date and that any relevant permissions, such as landlord approval or freeholder consent, have been obtained in advance.
We may ask for details about boundaries, utilities, drainage, access routes, existing structures, and any known hazards. This helps ensure that the landscaping work can be planned safely and accurately. If hidden obstacles are discovered after work begins, such as buried concrete, asbestos-containing materials, unstable ground, or undocumented services, we may suspend work until the issue is assessed and an amended quotation is accepted. Landscaping Catford bookings may also be subject to seasonal availability, weather considerations, and supply lead times.
The customer must ensure that pets, children, delicate items, vehicles, and ornaments are secured or removed from work areas before the agreed start time. Where the customer asks us to work around existing features, such instructions must be reasonable and made clear in advance. If we consider that a requested arrangement is unsafe, impractical, or inconsistent with good workmanship, we may decline to proceed until a safer alternative is agreed. Any verbal promises made before a booking is confirmed will not be binding unless recorded in writing.
2. Payments and Charges
Prices will normally be set out in a written quotation or estimate. Unless otherwise stated, quotations remain valid for a limited period and may be amended if supplier costs, labour requirements, waste disposal charges, or material prices increase before the work starts. Small changes to scope may be charged on a time-and-materials basis if the customer requests additional tasks during the project. We may also charge for waiting time, emergency call-outs, specialist machinery, or expedited procurement where these are necessary and reasonably incurred.
Payment terms will be confirmed before work begins. For larger projects, a deposit or staged payments may be required to secure materials and labour. Final payment is due upon completion unless an alternative arrangement has been agreed in writing. We reserve the right to suspend or withhold further work if invoices are overdue. If a payment is not made by the due date, we may charge statutory interest and reasonable debt recovery costs where permitted by law. Catford landscaping services are provided on the understanding that prices are paid in full, without deduction or set-off, unless a genuine dispute has been raised in good faith.
Unless stated otherwise, all quoted prices are exclusive of VAT where VAT applies. Material choices, product upgrades, and design revisions requested after acceptance may alter the final price. If the customer supplies any materials, fittings, or plants, we are not responsible for defects, shortages, or delays caused by those items, though we will use reasonable care in handling them. Where an item becomes unavailable, we may propose an equivalent substitute subject to the customer’s approval. We do not guarantee that natural products will match in colour, texture, or growth pattern exactly, as such variations are inherent to landscaping materials.
3. Cancellations, Delays, and Rescheduling
Customers may cancel or reschedule a booking by giving reasonable notice. If cancellation occurs after materials have been ordered, labour has been allocated, or preparatory work has been completed, the customer may be liable for costs already incurred. For projects scheduled over multiple days, the cancellation of one phase may affect the rest of the programme and may result in restocking charges or re-planning fees. Any deposit paid may be non-refundable to the extent that it covers costs, reservations, or time already committed.
If weather conditions, supply chain disruption, illness, access restrictions, or events beyond our control prevent work from being completed on the planned date, we will use reasonable efforts to rearrange the work promptly. We are not responsible for losses resulting from reasonable postponement caused by such circumstances, provided we act fairly and communicate the position in good time. If you ask us to delay the project after commencement, we may charge for storage, re-mobilisation, or repeated site visits where appropriate.
We may cancel or withdraw from a booking if the site becomes unsafe, the customer fails to provide access, payment terms are not met, or the customer breaches these terms in a material way. In that event, any work already carried out will remain chargeable. Landscaping Catford projects are often time-sensitive because of planting seasons, turf availability, and ground conditions, so repeated changes may affect quality and completion dates. We will not be liable for loss of garden use during a reasonable period of works where the disruption is an unavoidable part of the service.
4. Customer Responsibilities
It is your responsibility to provide accurate information about the site, including underground services, previous construction, drainage problems, access limitations, and any known hazards. You must obtain any consents, approvals, or permissions required for the proposed landscaping work, including planning approval where applicable. We are entitled to rely on the information you provide and will not be responsible for delays or additional costs arising from inaccurate, incomplete, or misleading instructions. If boundaries or ownership are disputed, the customer must resolve those matters before work begins.
The customer should notify us of any allergies, plant sensitivities, neighbour restrictions, security concerns, or site-specific constraints that may affect the work. Where the service involves the use of machinery, soil products, fertilisers, herbicides, or pressure washing equipment, you must ensure the area is suitable and that any vulnerable surfaces or items have been protected or removed. Any request to preserve existing plants, structures, or finishes must be made clear in writing so that we can take reasonable care during the project.
You must inspect the completed work promptly and notify us of any concerns within a reasonable time. Minor natural settling, seasonal movement, and planting establishment are not defects. For example, new lawns, beds, and borders may require aftercare and may change appearance as they settle in. We are not responsible for failures caused by poor aftercare, extreme weather, vandalism, unauthorised interference, or use of the area in a manner inconsistent with our instructions. Where maintenance is required after completion, that will only be included if expressly stated in the agreement.
5. Liability and Limitations
We will carry out all work with reasonable care and skill, using suitable materials and workmanship consistent with the agreed specification. However, landscaping inherently involves natural materials and site conditions that may be outside our control. We are not responsible for pre-existing defects, hidden underground conditions, structural weakness, or failures caused by the age or condition of existing installations. Our liability for foreseeable loss or damage arising from breach of contract or negligence will be limited to the amount paid or payable for the specific work giving rise to the claim, except where the law does not allow such limitation.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. We do not accept responsibility for indirect or consequential loss, loss of profit, loss of enjoyment, or business interruption except where such exclusion is prohibited. If a defect is caused by our workmanship and is reported promptly, we may choose, at our discretion and subject to inspection, to remedy the issue, reduce the price, or otherwise act in accordance with our legal obligations. Catford landscaping services are provided on the basis that reasonable risk is accepted where it is inherent in outdoor work.
We are not liable for damage caused by third parties, including utility companies, delivery drivers, neighbours, trespassers, or other contractors operating on the site unless the damage directly results from our proven negligence. Likewise, we are not responsible for plant loss caused by drought, frost, waterlogging, disease, pests, or unsuitable planting conditions where those risks are beyond our reasonable control. Customers are advised to follow any written aftercare guidance supplied. Failure to do so may affect plant survival, turf performance, or the lifespan of installed materials.
6. Waste Removal and Environmental Compliance
Where our service includes clearing, pruning, excavation, demolition of garden features, or removal of old materials, waste will be handled in accordance with applicable UK waste legislation. We will take reasonable steps to segregate and dispose of waste responsibly, using authorised carriers and licensed facilities where required. The customer acknowledges that some waste streams may require different treatment, including green waste, rubble, timber, soil, metal, packaging, and potentially contaminated materials. Any special disposal costs will normally be included in the quotation if reasonably foreseeable, or charged additionally if identified after work begins.
The customer must disclose any hazardous or controlled materials known to be on site before work starts. We are not licensed to deal with all regulated substances, and we may refuse or suspend work if asbestos, chemical contamination, clinical waste, oil, fuel residues, sharps, or other dangerous materials are discovered. In such cases, the customer will be responsible for arranging specialist removal unless otherwise agreed. We may also decline to dispose of materials that are not part of the agreed landscaping works or that require specialist permits or handling procedures.
Ownership of waste passes in accordance with the agreement and applicable law once it has been removed from the site for lawful disposal. Fly-tipping, unlawful burning, or disposal of controlled waste in an unauthorised manner is strictly prohibited. The customer must not ask us to breach waste regulations, and we reserve the right to stop work if a requested instruction would require illegal or unsafe disposal. Where reusable materials are retained for recovery, recycling, or re-use, this will be done only where lawful and practical. Any environmental claims made in relation to materials or disposal methods will apply only where specifically stated in writing.
7. Variations, Access, and Site Conditions
If the customer requests changes to the agreed design, layout, materials, planting plan, or scope after work has started, we may revise the price and completion date accordingly. Written approval may be required before any variation is implemented. If access to the site becomes restricted or if working conditions are materially different from those reasonably anticipated, we may adjust the method of work, extend the timetable, or pause the project. Examples include restricted vehicle access, adverse ground conditions, excessive rainfall, frozen soil, or unexpected obstructions. We will always aim to communicate such issues promptly and transparently.
We may use subcontractors or specialist suppliers to perform part of the service, but we remain responsible for the portions of the work we have agreed to provide, subject to these terms. The customer must not instruct our subcontractors to carry out extra work outside the agreed scope without our prior approval. Any such instruction may be treated as an additional chargeable variation. We are not bound by informal arrangements made with third parties unless confirmed by us in writing.
If any term of these conditions is found to be unlawful, void, or unenforceable, the remaining terms will continue in full force. A failure or delay by us in enforcing any provision will not waive our right to enforce it later. These terms are intended to operate fairly and reasonably alongside the quotation and job specification, creating a balanced framework for professional landscaping Catford work and associated services.
8. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, subject to any mandatory legal rights that allow a consumer to bring proceedings elsewhere. This provision applies to the interpretation, validity, performance, and enforcement of the agreement, whether the claim sounds in contract, tort, misrepresentation, restitution, or otherwise.
Nothing in these terms prevents either party from seeking informal resolution first, nor does it prevent any right to pursue statutory remedies where available. If a dispute arises, both parties should act reasonably, preserve relevant records, and attempt to resolve the matter without unnecessary delay. Catford landscaping services are supplied in a professional and lawful manner, and these terms are designed to reflect standard UK service practice while keeping the arrangement clear and enforceable.
By confirming a booking or allowing work to commence, the customer acknowledges that they have read, understood, and agreed to these terms. The latest agreed quotation, together with any written amendments, will form the full contractual basis for the landscaping services supplied. If you do not agree with any part of these terms, you should not proceed with the booking until the issue has been clarified and accepted in writing.
